Other support organisations
We work with various support national and local organisations to ensure you are protected and treated fairly.
The Citizens Advice Bureau
Citizens Advice is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom. Contact Citizens Advice if you aren’t sure about your energy options and believe you need more support.
The Citizens Advice Consumer Helpline: 0808 223 1133 Lines open: Monday to Friday, 9am to 5pm
Textphone: 18001 0808 223 1133
National Debtline
The National Debtline provides free and independent debt advice over the phone and online.
Helpline: 0808 808 4000 Lines open: Monday to Friday 9am to 8pm, Saturday 9:30am to 1pm
StepChange Debt Charity
StepChange Debt Charity offers free, flexible debt advice to anyone who needs it.
You can contact them online or call the team on 0800 138 1111 Monday to Friday 8am to 8pm and Saturday 9am to 2pm.
Energy Savings Trust
The Energy Savings Trust is an independent organisation – working to address the climate emergency and helping empower.
"We empower millions of householders every year to make better energy choices."
Helpline: 0300 123 1234 Lines open: Monday to Friday, 8am to 8pm. Email: energy-advice@est.org.uk
Heat Trust
Heat Trust is all about protecting heat network customers.
"We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. We strive to make sure customers enjoy the benefits of heating systems fit for the future by setting the standards they should expect, making sure they are treated fairly and working with suppliers to deliver high-quality customer service."
Email: info@heattrust.org
