Our customer promise
Lighthouse is here to guide you through your energy journey, enabling you to access the information you need to help you stay safe, warm and in control.
We promise to provide:
A high quality of service as standard
Accurate billing and prepayment services
Help should you need extra support
Transparent and timely solutions to any issues
Support from other industry-recognised organisations
As our customers, we ask that you act responsibly by:
Keeping any appointments made,
especially where access to your property
is required.
Do not wilfully damage any part of your
heating system within or outside of your
property.
Pay for the heat and hot water you
consume, along with any associated
charges.
Customer Stories
“Helpful customer service when I moved in and a nice company in general. The process was simple even though paying for heating and hot water is different than what I have experienced before.”
Thomas Jones
London
“The customer service experience was very good. Prompt service and replied with all the information I needed. Really appreciated and great service.”
Gaurav Bansal
Manchester
“The 4 months since I got it have been heaven. I am saving on my general electric, I'm saving on one bill which compensates for the other bill too. When the warm weather comes, I will see a genuine change.”
Joan Fletcher
Leeds
Great experience. Very professional and reactive to any enquiry. Highly recommend.
Gerald Rowbotham
London
