Manage my account

Need to make a payment, change your details or notify us of a move? No problem, we are here to help.

Make a payment or top up your meter

Moving home?

There's a lot to think about when you're moving home.
Whether you're moving in or out we will need some information to ensure you have a secure and reliable energy supply.

Moving In

Do I need to notify you when I move into my property?

Do you need to read my meter?

If I will be paying by a regular bill what do I do?

Moving in notification form

Moving Out

Do I need to notify you when I move out of my property?

Do you need to read my meter?

I have credit on my meter when I move out, how do I get a refund?

Moving out notification form

Change your details

We understand that you may need to update your details from time to time, so if something changes, please get in touch. It’s important that the information we have is up-to-date and correct.

Get in touch

Nominate someone

For a variety of reasons you may want to nominate a family member, carer or another person to act on your behalf to help manage your account.

Find out more

Manage your account in the Glass App & Portal

View your energy usage and spend in the Glass App, & Portal, your online energy platform. Search 'Vital Glass' in your app store to get started.

Find your activation code