How can we help?
It's frustrating when your heating and hot water system isn't working correctly. Please follow these three steps. If you still experience issues, please
contact your housing association, local authority or managing agent.
Step
1
Settings - Check if your Heat Interface Unit is switched on and it is not just set to come on when the ambient temperature drops too low.
Step
2
In-home display - Check your in-home display or Glass for energy usage, spend information and messages (where applicable).
Step
3
Check balance - Are you in credit and have paid for any outstanding friendly credit? Finally check if you have hot water only.
It would also be useful to understand
- Do your neighbours have the same issue?
- Is the electricity working in your home?
- Is the switch next to your heat interface unit in the 'on' position?
- Is the thermostat turned up and timer turned on?
- Please check that the thermostat is not set to 'summer mode'. How to prepare for a service or call out