Navigating your energy journey
Lighthouse provides metering, billing and maintenance services on behalf of your energy supplier.
Who is your energy supplier?
Happy Christmas & New Year
We’d like to wish all of our customers a very happy Christmas and new year. Please note, our customer service teams will be available during the festive period 08:00 - 17:00, except for bank holidays and weekends, to help with any enquires.
Download the Glass App & Portal
Make payments on the go and keep track of your energy usage with Glass, by simply searching 'Vital Glass' in your app store.
Discover how to get started with our video.
Your heating system
Get an introduction to your heating system with our quick video, or visit our advice centre to answer your questions.
Find out more
Make a payment
Find out how easy it is to pay a bill or top up your account.
Pay my billTop up my meter
Our customer promise
We will help you through your energy journey with trusted metering, billing and maintenance services. Our friendly team are available to support and advise on payments and your energy system.
A high quality of service as standard
Accurate billing and prepayment services
Help if you need extra support
Transparent and timely solutions to any issues
Support from other industry-recognised organisations
Customer stories
"Helpful customer service when I moved in and a nice company in general. The process was simple even though paying for the heating and hot water is different than what I have experienced before."
Thomas Jones
London
"The customer service experience was very good. Prompt service and replied with all the information I needed. Really appreciated and great service."
Gaurav Bansal
Manchester
The 4 months since I got it have been heaven. I am saving on my general electric, I’m saving on one bill which compensates for the other bill too. When the warm weather comes, I will see a genuine change.
Joan Fletcher
Leeds
Great experience. Very professional and reactive to any enquiry. Highly recommend.
Gerald Rowbotham
London
